More than 15,000 leads collected over three years.
300+
Emails in campaigns
58% open rate in the approved case source.
The challenge
Inefficient marketing processes and weak campaign follow-up.
Low customer engagement and high acquisition costs.
Limited visibility into ROI and campaign performance.
Reach a demanding international audience for luxury outdoor furniture.
Our approach
DSC helped Royal Botania build a coherent Marketing Automation approach. Seven building blocks connect data collection and relevant communication with lead qualification, follow-up and insight.
Technology supports the commercial approach. This case concerns Marketing Automation and lead generation, not a Management Portal implementation.
From data to follow-up
The solution in seven building blocks.
1
Automation
More than 200 workflows and 30,000 triggers for less manual work and consistent lead nurturing.
2
Segmentation
More than 400 lists by country, language, pricing, profile, interests and sales stage.
3
Data collection
20 web forms and more than 15,000 leads collected in three years.
4
Email marketing
More than 300 emails across various campaigns. Open rate: 58%.
5
Lead nurturing
Flows based on behaviour and source, including direct traffic, Google Search and email campaigns.
A 360° view of leads and workflow triggers based on real-time behaviour for more targeted follow-up.
Results
A larger lead database. More insight into each campaign.
Growth over five years
Start2,658leads
Mid-202434,501leads
The lead database grew from 2,658 to 34,501 contacts over five years, ending in mid-2024. These figures describe the approved measurement period.
Operational and commercial impact.
20 hours
Time saved each week
Approved case result.
+30%
Engagement
Increase according to the approved source.
−25%
Acquisition cost
Decrease according to the approved source.
Real-time insights support faster decisions. The case figures are specific to this project and do not guarantee the same results for another organisation.