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Back to resultsCustomer case / marketing automation at scale

Royal BotaniaScale luxury marketing with Marketing Automation.

Bring together automation, segmentation, lead nurturing and tracking to improve scalability, follow-up and visibility into marketing performance.

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200+

Automated workflows

More than 30,000 workflow triggers.

400+

Segmentation lists

Tailored to the target audience and sales stage.

20

Webforms

More than 15,000 leads collected over three years.

300+

Emails in campaigns

58% open rate in the approved case source.

The challenge

  • Inefficient marketing processes and weak campaign follow-up.
  • Low customer engagement and high acquisition costs.
  • Limited visibility into ROI and campaign performance.
  • Reach a demanding international audience for luxury outdoor furniture.

Our approach

DSC helped Royal Botania build a coherent Marketing Automation approach. Seven building blocks connect data collection and relevant communication with lead qualification, follow-up and insight.

Technology supports the commercial approach. This case concerns Marketing Automation and lead generation, not a Management Portal implementation.

From data to follow-up

The solution in seven building blocks.

1

Automation

More than 200 workflows and 30,000 triggers for less manual work and consistent lead nurturing.

2

Segmentation

More than 400 lists by country, language, pricing, profile, interests and sales stage.

3

Data collection

20 web forms and more than 15,000 leads collected in three years.

4

Email marketing

More than 300 emails across various campaigns. Open rate: 58%.

5

Lead nurturing

Flows based on behaviour and source, including direct traffic, Google Search and email campaigns.

6

Lead scoring

Identify high-intent leads. Source breakdown: 55% Contact, 30% MQL and 15% SQL.

7

Tracking and insights

A 360° view of leads and workflow triggers based on real-time behaviour for more targeted follow-up.

Results

A larger lead database. More insight into each campaign.

Growth over five years

Start2,658leads
Mid-202434,501leads

The lead database grew from 2,658 to 34,501 contacts over five years, ending in mid-2024. These figures describe the approved measurement period.

Operational and commercial impact.

20 hours

Time saved each week

Approved case result.

+30%

Engagement

Increase according to the approved source.

−25%

Acquisition cost

Decrease according to the approved source.

Real-time insights support faster decisions. The case figures are specific to this project and do not guarantee the same results for another organisation.

From insight to action

Ready to make your marketing scalable and measurable?

Connect campaigns, customer data and follow-up in an approach tailored to your organisation.

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Royal Botania — marketing automation at scale | DSC Solution